Shipping and Returns
Riviera Paddlesurf charges Shipping on all domestic Board orders within the U.S. We try to ship all orders within 24 business hours.
Shipping applies to Ground service, and to orders shipping directly within the continental U.S. Shipping for returns, exchanges, or refunds will be paid by buyer.
Please Note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped within the next 3 business days.
Please call us at (949) 388 6999 for International shipment quotes or expedited shipping costs.
RETURNS and REFUNDS
All Sale and Clearance items are final. No Returns On Sale/Used Or Clearance Items.
ALL STAND UP PADDLE BOARD AND PADDLE SALES ARE FINAL!!!!!!!
You may return goods (excluding sale, clearance items, boards and paddles) for any reason within 10 days of receipt of your shipment and receive a full refund. All items must be unused and in new condition, with all manufacturer tags attached. All items that are returned and received used or not in resell condition; will be shipped back to the customer at customer's expense.
No return will be allowed without a written return authorization number (RA#) and may be subject to a 15% restocking fee. Simply call us for an RA#, mail the product back with an explanation for the return; along with a copy of your receipt and RA# on package.
We suggest that you ship back returns with tracking and or insurance.
Riviera Paddlesurf is not responsible for lost, damaged, or stolen packages in transit.
Allow 1-2 work weeks from date we receive the return to process and credit the account used in original order.
In the event that an item ordered is out of stock or back ordered, we will contact you immediately.